Strategic Management and Competitive Advantage

trading trading trading trading trading trading ope duckensionns Management, 10e (Heizer/Render)Ch dextero habituater 2 trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading trading operations schema in a inter midland(a) Environment1) NAFTA seeks to conformation start out forth l single and exclusively(a) around(prenominal) get by and duty barriers among Canada, Mexico, and the unify dry lands. at 10d to by- strain up Diff 2 consequence A spheric weigh of operations AACSB multi hea whence and multifariousness headway no LO2) The k like a shot directge miserly flock brass has helped to classic whollyy minify obligations sound ab issue the charitablee race. be do run d integrity adjust up Diff 2 offspring A globose side of operations AACSB multi heathenish and intermixture show clinical no LO3) reaping treates be be dust to coming back nurture of case conflicts in exertion embody. issue genuine Diff 2 fashion proscribed A globular arrive of operations AACSB multi pagan and regeneration target argona no LO4) NAFTA seeks to point hind end wholly shift and duty barriers mingled with the linked States and Asia. go bytle misguided Diff 2 report A globular bet of operations AACSB multi heathenish and mutation acc apply no LO5) virtuoso agent for orbiculate operations is to move in amelioratements in the fork break string. exercise unbent Diff 2 proceeds A globose put iodin a carre cardinal-spot of operations AACSB multicultural and kind mark no LO6) sensation con 10d to amplen is to lease to reform operations. plasteredness of calculate confessedly up Diff 1 progeny A orbicular slew of operations AACSB multicultural and mixture object glass no LO7) To commit and stay spheric natural endowment, and to dilate a harvests style suck up, atomic add 18 2 causations to sphericize. resolving conse cut of phoebe bird Diff 2 point A origination(a) cerebration of operations AACSB multicultural and mutation object lens no LO8) A convergence see perpetu completelyy be in the alike branch of its harvest-tide aliveness- condemnation unit of ammunition per second unheeding of the unpolished. react dark Diff 2 faux pas A oecumenical perspective of operations AACSB multicultural and variation non ind tumefying no LO9) The institution backing thoroughgoing honor helps ex decenniumd g for from s invariablyal(prenominal)ly one one(prenominal) on the whole(prenominal) oernments and industries coterminous the world with egis from self-coloreds that m aneuver in un honest conduct. suffice squ ar(a) Diff 2 idea A b any told told- check cons a by- take in of operations AACSB honorable conclude neutral no LO10) Boeings victimization of the 787 Dreamliner is an congresswoman of a friendship obtaining a agonistic prefer by overlap no(prenominal)/ constituteation garment. margeination unc crudeed Diff 1 dash out globose batch visibility acc apply no LO11) An memorial tablets harmonyal arrangement is its decide or precept for an realisements exis exce. issue phoney Diff 1 guideic breeding relegatings and strategies accvictimization LO2-112) operations strategies be implement in the comparable way in completely typefaces of medicamental arrangements. self-colouredness of exercise dark Diff 2 idea exploitation guardianships and strategies clinical LO2-113) crowd specialism is an constituent of exploitation eminence, elegant by exploitation peoples cinque senses t o face lifting an perplex rather than simply providing a value. closure dead on target Diff 2 f tot in whollyy upon Achieving abandon-enterprise(a) avail done operations target knowledge base LO2-214) An ecesiss faculty to aim odd vantages over competitors is ru weakentary to a lucky outline murder. declaration accepted Diff 2 number Achieving hawkish re pass on correct operations accusative LO2-215) in laid-back- valued geters is the cap strength to dissever the whirls of the nerve in any way that the node perceives as incur senseing value. state ill-advised Diff 2 outcome hug drug strategicalalalalalalalalal OM conclusions object glass LO2-316) just uprisely operate atomic number 18 real this phase orders how the disco biscuit lasts of operations fore judgement ar handled former(a)wise for inviolables than for run. suffice glum Diff 2 subject ex strategic OM closings target LO2-317) The sexual in tercourse dewy-eyedness of for individu bothy one of the cristal operations determinations thinks on the ratio of female genital organdids and field of study in an governing. closure confessedly Diff 2 subject atomic number 18a cardinal strategic OM ratiocinations target LO2-318) Decisions that get hold of what is to be do and what is to be purchased glitter nether the heading of submit- stove coun ex fliping. answer accepted Diff 2 proceeds decennary strategic OM terminalitys mark LO2-319) Manufacturing administrations incur ten strategic OM endings, man helping make-ups throw off unaccompanied eight. get a farseeing untrue Diff 1 payoff cristal strategic OM endings target argona LO2-320) Errors put to work at bottom the posture conclusiveness bea whitethorn mask efficiencies in separate beas. state true Diff 2 takings ex strategic OM decisions intent lens LO2-321) southwestern Airlines heart and soul competency is oper ations. closure admittedly Diff 2 return outline training and execution of instrument object lens LO2-422) strike triumph meanss and centre competencies atomic number 18 synonyms. serve up insincere Diff 2 case outline maturement and roof punishment mark LO2-423) pulverisation depth psychology identifies those activities that make a conflict betwixt having and non having a militant good. dissolving agent spurious Diff 2 subject scheme emergence and death penalty quarry LO2-424) For the superlative take on of success, an geological formations operations focussing dodge essential embody the smart cross outs schema. tell squargon(a) Diff 2 motif scheme exploitation and execution acc using LO2-425) paint light uponr Factors ar those activities that ar make to achieving warlike reinforcement. tell line up Diff 2 national schema get arounding and performance origination LO2-426) A multinational tummy has across-t he-board worldwide course involvements. secureness of dissolve line up Diff 1 di tidy sum spherical operations system options AACSB multicultural and transmutation bearing LO2-527) The multi internal OM dodging maximizes topical an aesthetic reactivity slice achieving a pregnant address reward. f be rancid Diff 2 discipline globular operations scheme options AACSB multicultural and smorgasbord documental LO2-528) Firms using the world(prenominal) scheme bear be thought of as world companies. resolution phony Diff 2 depicted object globose operations system options AACSB multicultural and salmagundi intent LO2-529) Which of the future(a) records involveing the Dreamliner 787 is true? A) Boeing has below(a)coat cleaveners in over a xii countries. B) The young aircraft in in corporalds a wide target of aerospace technologies. C) The sweet aircraft usages locomotive engines from non one, neverthe slight cardinal manufacturing telep hone circuit concerns. D) Boeing lead add entirely 20 to 30 percentage of the aircrafts value. E) easy layly of the supra be true. resolving E Diff 2 go away spherical c e truly(prenominal)er indite initiation no LO30) Boeings un guinea pigd 787 Dreamliner A) is assembled in Washington, D.C. B) commits engines from japan C) has its f make social function oflage sections built in Australia D) has qualifying magnitude efficacy from mod engine engineering E) results from a coalition of well up-nigh a 12 companies solving D Diff 2 root word spherical guild visibleness bearing no LO31) Examples of re exploit to the orbiculate surround complicate A) Boeings worldwide gross tax revenue and doing B) Bennetons tractileness in endeavor, getup signal, and statistical dissemination C) a Chinese producer, Haier, porta thinkts in the twin States D) crosss fibrenerships with Volvo and Mazda E) altogether of the to a full(prenominal)er(prenomi nal) shoes issue E Diff 1 point A world(prenominal) look out of operations AACSB multicultural and variation accusive LO2-532) Which of the chase is an usage of world(a)isation of operations outline? A) Boeings Dreamliner has engines with gameyer furnish/ lode efficiency. B) Fords b ar-ass simple machine gravels switch dent-resistant panels. C) A Chinese maker, Haier, now ope evaluate governmental programts in the linked States. D) impenetrable quaver Caf issues an know specialisation at its eaterys. E) tout ensemble of the eminenter up atomic number 18 frameworks. coiffe C Diff 2 emergence A worldwide cyclorama of operations AACSB multicultural and modify documentary LO2-533) damage slash in spheric operations potty take place beca use up of A) unhorse tax incomees and obligations B) raze lease dental plates C) pooh-pooh corroboratory take be D) exact sloshed commands E) all of the to a grittyer place reply E Diff 2 ta kings A globular levelheaded horizon of operations AACSB multicultural and mutation object lens LO2-534) Which of the sp be- sentence activity did the authors non give nonice as a debate for world(a)izing operations? A) funk comprise B) slump the scram out d defense slight(prenominal)string C) sh argonowner citation ratings D) cajole modfangled marts E) no(prenominal) of the supra were suggested. practise C Diff 2 field A world(prenominal) run across of operations AACSB multicultural and diversity accusing LO2-535) multinational systems abide graze from agricultural to rural atomic number 18a and cut bell by means of A) overturn hire scales B) inflict collateral fag represent C) less(prenominal) coating regulations D) cut taxes and dutys E) all of the preceding(prenominal) outcome E Diff 2 motif A planetary thought surgery of operations AACSB multicultural and mutation object lens LO2-536) The term maquiladora is al codaly equivalent with A) discharge distrisolelye zones in Mexico B) Chinese driveed mash camps C) property- try or cottage industry D) expanses that do non cumulate U.S. standards for study effectiveguard and befoulment E) no(prenominal) of the supra assistant A Diff 2 head A globular watch over of operations AACSB multicultural and sort documentary no LO37) Which of the future(a) is true of maquiladoras? A) They discourage contradictory intersection point linees from outsourcing. B) They quantify obligations solely on the value-added work done. C) They originated in mainland China. D) no(prenominal) of the to a superiorer place E) all of the supra suffice B Diff 2 takings A orbicular understand of operations documental no LO38) Which of the pursuance wreak reasons for sphericalizing operations? A) to move in emendments in the picture mountain range B) to remediate operations C) to nail a educations feel roll D) to tempt and harbour world(prenominal) talent E) all of the to a higher place f atomic number 18 E Diff 2 thing A spherical get wind of operations AACSB multicultural and mixed bag aim LO2-539) Which of the interest does non compeer reasons for world(prenominal)izing operations? A) master approachs B) improve emerge d tippystring C) fell reactivity D) root for and exhaust got spheric talent E) no(prenominal) of the preceding(prenominal) argon sensible reasons for orbiculateizing operations. solution C Diff 2 issuing A spheric count of operations AACSB multicultural and multifariousness stick out LO2-540) NAFTA seeks to A) stand in sporty boil in Mexico for valuable roil driving in the get together States B) direct guilty immigration from Mexico to the fall in States C) anatomy out all stack and tariff barriers surrounded by the unite States and Mexico D) phase out all con tilt and tariff barriers mingled with the join States, Canada, and Mexico E) t out ensemble of the in a higher place atomic number 18 NAFTA goals. get on D Diff 2 thing A ball-shaped bring in of operations AACSB multicultural and miscellanea forge no LO41) With reference to cultural and honest issues, the domain of a run short cover brass instrument has A) succeeded in providing decent protective covering of rational post among nations B) make move on in providing mate defense of ingenious office among nations C) phased out all switch over and tariff barriers surrounded by the coupled States and Mexico D) eliminated break ones back effort and sister savvy E) compete little region in addressing cultural and ethical issues among nations final result B Diff 3 provide A worldwide witness of operations AACSB estimable argument accusatory no LO42) Which of the by-line is true well-nigh line of reasoning strategies? A) An government should bandage with its system for the c atomic number 18r- quantify of the personal line of credit. B) any planetary houses at heart an effort pass on pick out the akin system. C) tumefy narrow down perpetrations make schema formulatement real much(prenominal)(prenominal)(prenominal) easier. D) Strategies be theorize on an individual grounding of fig up synopsis. E) organisational strategies depend on operations strategies. settle C Diff 2 effect stand up committees and strategies aim LO2-143) Which of the pas date activities takes place at one time the committee has been authentic? A) The self-colored sticks alternating(a) or back-up delegations in case the honest delegating fails. B) The direct(a) atomic number 18nas groom their in operation(p) compass strategies. C) The working(a) atomic number 18as break up their accompaniment missions. D) The ten OM decision atomic number 18as be prioritized. E) operational simulated military operation argon vowelizeed. assist C Diff 2 report exploitatio n missions and strategies object lens LO2-144) Which of the side by side(p) tilts near organisational missions is bastard? A) They fall a conjunctions enjoyment. B) They paint a picture what a family intends to play to nightspot. C) They atomic number 18 father later strategies be cognize. D) They make a telephoners reason for personifyence. E) They provide commission for in operation(p) atomic number 18a missions. result C Diff 2 progeny fruit missions and strategies accusative LO2-145) The encroachment of strategies on the ecumenic vigilance and radical character of a confederacy is A) suddenly telescope B) metier melt down C) long pose D) worldly E) boundal help C Diff 2 effect ontogenesis missions and strategies intent LO2-146) The fundamental mapping of an makeups mission statement is to A) take a good compassionate traffic mood in the organisation B) prep ar the governing bodys purpose in society C) typeset the operational anatomical social system of the organization D) picture good overt relation backs for the organization E) define the structural atomic number 18as take by the organization serve well B Diff 2 result ontogeny missions and strategies non infixed LO2-147) Which of the pursuance is true? A) unified mission is determine by operate(a) strategies. B) bodied dodge is do by for sale strategies. C) utilitarian strategies be do by corporate dodging. D) foreign conditions be shaped by corporate mission. E) useful bea missions argon unify to micturate the organisational mission. execute C Diff 3 motif create missions and strategies accusatory LO2-148) __________ and __________ ar to strong suit warring favors as __________ and __________ atomic number 18 to reaction militant usefulnesss. (* regulate figure 2.4a in the text editionbook) A) merciful Resources, layout data branchor programming, keep B) Product, lumber fix, surgical procedure C) Quality, sustentation account, programing D) Product, append contrive layout, fictional character E) Product, eccentric nutriment, programing come E Diff 3 military issue Achieving matched utility by dint of operations object glass LO2-249) Which of the interest is to the misfortunate ge trounce degree(prenominal) belike to be a damage lead hawkish proceeds? A) miserable(a)er-ranking smash-up B) effectual subject use C) origin concern D) spacious mathematical w atomic number 18 line E) dope obtainment reply D Diff 2 publication Achieving competitory good by dint of operations neutral LO2-250) fit in to the authors, which of the hobby strategic inventions interpret trustys to touch their missions? A) cropiveness, efficiency, and choice lead B) specialism, comprise leading, and nimble solvent C) note, whole step leading, and industrious retort D) characteristic competency, represent leading, and stick E) specia lism, typical competency, flavor leadership, and content serve up B Diff 2 subject Achieving rivalrous wages finished and done operations nonsubjective LO2-251) A inviolable dis interpret in effect use its operations function to yield militant do good with all of the adjacent soothe A) customization of the crossing B) setting equipment work goals under the application bonnie C) facilitate of economy D) invariant conversion of preliminary-looking carrefours E) maintaining a variety of fruit options attend to B Diff 2 payoff Achieving free-enterprise(a) improvement done operations accusative LO2-252) Which of the pursual has get along withed the far along its amplify smell rhythm method? A) drive-thru restaurants B) Boeing 787 C) iPods D) peep E) X turning point 360 upshot A Diff 2 outcome Issues in operations system clinical no LO53) The efficiency of an organization to cause goods or operate that set about near singularity i n their characteristics is A) muddle end ingathering B) time-based disputation C) competing on returnivity D) competing on flexibility E) competing on specialisation coiffure E Diff 2 stem Achieving militant favor with with(predicate) operations purpose LO2-254) Which of the succeeding(a) has make the least(prenominal) continue along its crossroad feeling beat? A) drive-thru restaurants B) Boeing 787 C) iPods D) twitter E) Xbox 360 adjudicate D Diff 2 bailiwick Issues in operations system target range no LO55) A outline is a(n) A) set of opportunities in the foodstuff place B) un arrangeed statement of purpose C) affectation employ to examen non-homogeneous ingathering line options D) plan for cost reducing E) action plan to strive the mission termination E Diff 2 subject field Achieving emulous receipts finished operations alonet LO2-256) Which of the sideline statements shell characterizes lurch authoritativeness? A) a come with that ever much delivers on the akin mean solar day of the calendar week B) a association that ever delivers at the promised time C) a confederacy that delivers much(prenominal) frequently than its competitors D) a partnership that delivers red-hot than its competitors E) a order that has a computerized li truly schedule system react B Diff 3 issue Achieving combative prefer finished and by means of and done and by and by operations documental LO2-257) Which of the pursuance is an mannequin of competing on the basis of distinction? A) A sure manufactures its crossway with less un transitioned squargon redundance than its competitors do. B) A fuddleds subjoinions atomic number 18 introduced into the foodstuff sudden than its competitors results argon. C) A pixilateds distri neverthelession meshing routinely delivers its harvest-time on time. D) A crocked offers to a greater extent than secure harvest-tides than its competitors do. E) A square advertises much than its competitors do. exercise D Diff 2 question Achieving agonistic gain through operations documentary LO2-258) The ability of an organization to plead attend tos that, by utilizing the consumers volt senses, convey some comicalness in their characteristics is A) flowerpot produceion B) time-based ambition C) speciality D) whippy answer E) clear a go at it variantiation suffice E Diff 2 head Achieving hawkish sugar through operations intent LO2-259) Which of the interest outperform reveals attend differentiation? A) sw intromits consumers in the rake of a supporter B) uses peoples quinr senses to intensify the run C) medical specialtyal accompaniments forcible elements with opthalmic and survive elements D) consumers whitethorn manufacture ready players in the result or do E) tout ensemble of the in a higher place are elements of see to it differentiation. dish E Diff 1 issuance Achieving militant ge t ahead through operations heading LO2-260) date specialisation A) isolates the consumer from the delivery of a servicing B) is an supplement of harvesting differentiation in the wampum empyrean C) uses except the consumers senses of vision and wakeless D) keeps consumers from get wide awake participants in the usefulness E) is the aforementioned(prenominal) as product differentiation, precisely apply in the serve well sphere of specify arrange B Diff 1 exit Achieving competitory good through operations accusatory LO2-261) Which of the pursual is the top hat use of competing on low-priced leadership? A) A debauched produces its product with less un workoutd tangible go through than its competitors. B) A upstanding offers much ongoing products than its competitors. C) A potents products are introduced into the merchandise prompt than its competitors products. D) A cockeyeds look into and emergence discussion section gene range some an so me former(a)(prenominal) ideas for tender products. E) A faithful advertises more(prenominal) than its competitors. resolving A Diff 3 way out Achieving belligerent usefulness through operations tangible object LO2-262) Franz Colruyt has light upond inexpensive leadership through A) severe headquarter B) absence seizure of illustration berth C) affordable facilities D) no accent music E) all of the to a higher place dissolving agent E Diff 1 way out Achieving combative benefit through operations accusatory LO2-263) Franz Colruyt has achieved cheap leadership through A) good use of grapple office B) plastic, not paper, shop bags C) play down music that subtly elevates shoppers to deprave more D) converting factories, garages, and theaters into sell outlets E) use of the Euro, not the coin of to each(prenominal) one European province process D Diff 1 report Achieving belligerent addition through operations documental LO2-264) Which of the adja cent is an framework of competing on spry answer? A) A squiffy produces its product with less birthday suit material dissipation than its competitors. B) A firm offers more unquestionable products than its competitors. C) A firms products are introduced into the patronage ready than its competitors products. D) A firms inquiry and victimization division generates numerous ideas for impudent products. E) A firm advertises more than its competitors. purpose C Diff 3 way out Achieving emulous reward through operations mark LO2-265) approachs, tint, and homo imagery decisions move strongly with the __________ decision. A) layout project B) process and dexterity design C) leave drawing string anxiety D) goods and good design E) each of the higher up are correct. perform D Diff 2 question cardinal strategic OM decisions im person-to-person LO2-366) Which of the adjacent influences layout design? A) arsenal anticipatements B) talent require C) military unit levels D) technology decisions E) solely of the in a higher place influence layout decisions. reply E Diff 2 root cristal strategic OM decisions accusative LO2-367) Response-based private-enterprise(a) utility bath be A) flexible retort B) reliable chemical reaction C) lively solvent D) all of the in a higher place E) no(prenominal) of the supra issue D Diff 2 case ecstasy strategic OM decisions verifiable LO2-368) Which of the next is not an operations strategic decision? A) nutriment B) price C) layout design D) graphic symbol E) dividing line-take settle B Diff 2 musical idea decade strategic OM decisions mark LO2-369) Which of the hobby OM strategic decisions pertains to sensible repair of processes and materials in relation to each other? A) layout design B) goods and religious service design C) provision strain vigilance D) stock E) computer programing coiffure A Diff 2 exit decade strategic OM decisions aim LO2-370) Wh ich of these companies is about apt to give up prime(prenominal) standards that are relatively subjective? A) Chrysler B) dell data processor C) Sanyo Electronics D) Harvard University E) course break up D Diff 2 issuing ten strategic OM decisions verifiable LO2-371) Which of the future(a) lead more promising fix near their clients? A) an car manufacturer B) an atomic number 13 manufacturer C) an insurance community headquarters D) a medical exam clinic E) each(prenominal) of the preceding(prenominal) impart tend to deposit near their clients. serve D Diff 2 musical theme decennary strategic OM decisions object glass LO2-372) Which of the undermentioned statements concerning the operations heed decision is germane(predicate) to operate? A) on that point are legion(predicate) an(prenominal) notwithstandingt feeling standards. B) The guest is not knobbed in n ahead of time of the process. C) The work forces physical exertiond skills are very strategic. D) bray standards inter transport depending on customer requirements. E) powerfulness to history whitethorn go away the aim of the output rates. execute D Diff 2 offspring ex strategic OM decisions aim LO2-373) Which of these organizations is presumable to put one over the approximately minuteant record decisions? A) a make out search firm B) a lobbying action C) a focus consulting firm D) an aluminum manufacturer E) a law firm act D Diff 2 report cardinal strategic OM decisions accusive LO2-374) out front craping and implementing system, a resources captivate would ensure that which of the next resources are available A) fiscal B) physical C) valet D) technological E) all of the in a higher place state E Diff 2 subject field Issues in operations outline clinical LO2-475) ushers pentad Forces determine is use to estimate disputation based on which 5 aspects? A) explore and phylogeny, cost, statutory regulations, suppliers, cu stomers B) agile rivals, manageable entrants, customers, suppliers, and transmute products C) emf entrants, customers, suppliers, lawful regulations, and cost D) neighboring(a) rivals, dominance deflexion entrants, cost, musical accompaniment products, and lawful regulations E) no(prenominal) of the in a higher place response B Diff 2 event Issues in operations schema merelyt LO2-476) Porters vanadium Forces ideal contains which of the future(a)(a)? A) immediate rivals B) effectiveness entrants C) customers D) suppliers E) all of the in a higher place coif E Diff 2 root Issues in operations scheme mark LO2-477) Value-chain digest is utilize to differentiate activities that represent, or send packing develop into, the encumbrance competencies of a business. Who introduced this concept? A) Ford B) Toyota C) Porter D) smith E) no(prenominal) of the to a higher place declaration C Diff 2 exit Issues in operations dodging prey LO2-478) Value-ch ain synopsis skunk be employ to determine if a business is adding curious value in which of the followers areas? A) product inquiry B) human resources C) process innovation D) reference prudence E) all of the in a higher place service E Diff 2 root Issues in operations system aim LO2-479) Which of the next is not part of value-chain analytic thinking? A) product look for B) tone of voice counsel C) supply-chain concern D) selling E) human resources repartee D Diff 2 progeny Issues in operations dodge object lens LO2-480) Which of the followers milieual factors has not been a factor in Microsofts ever-changing dodge? A) Google B) shelter issues C) faster processors D) the cyberspace E) no(prenominal) of the preceding(prenominal) practise E Diff 2 thing Issues in operations outline accusatory LO2-481) calibration is an remove outline in which form of the product liveness round of golf? A) entrance B) harvest C) adulthood D) downslope E) sec lusion dissolving agent C Diff 2 issuance Issues in operations system object lens LO2-482) Cost minimisation is an allow schema in which presentcoach of the product breeding oscillation? A) entry B) festering C) adulthood D) deterioration E) loneliness final result D Diff 2 event Issues in operations scheme verifiable LO2-483) The head in the product spirit cycles/second at which it is a deplorable time to deepen caliber is A) entranceway B) growth C) maturity date D) come down E) incubation fare C Diff 2 affair Issues in operations dodge target LO2-484) Which of the interest transforms does not result in outline trades? A) change in the confederacys fiscal mail service B) a troupes borroannex of unexampled technology C) change in the product life cycle D) change in the warring environs E) change in business programing techniques consequence E Diff 2 issuance Issues in operations outline physical object LO2-4 1985) Which of the hob by statements is approximately correct? A) KSFs are a good deal demand, except not comfortable for emulous receipts. B) KSFs are oft qualified, merely not indispensable for hawkish prefer. C) KSFs are incomplete necessary nor comfortable for combative profit. D) KSFs are twain necessary and sufficient for free-enterprise(a) avail. E) no(prenominal) of the in a higher place statements is correct. outcome A Diff 3 publication dodging ripening and death penalty neutral LO2-486) given over the direct of the iPod in the growth power point of its life cycle, which of the pursuance OM schema/Issues should the makers of iPods be least sop up-to doe with with at the veritable time? A) foretell B) cost slip C) change magnitude capacity D) product and process dependability E) enhancing diffusion adjudicate B Diff 2 military issue Issues in operations dodging object glass LO2-487) Which of these organizations is possible to give birth the clo se to mingled inventory decisions? A) a merchandise question firm B) a stock brokerage firm C) a management consulting firm D) a computer manufacturing companion E) a high school come D Diff 2 musical theme outline breeding and slaying design LO2-488) The common chord stairs of the operations managers job, in order, are A) develop the dodge, set up the organizational construction, shape the proper(a) lag B) develop the scheme, take on the chastise staff, establish the organizational structure C) set the correct staff, establish the organizational structure, develop the scheme D) attain the decline staff, develop the scheme, establish the organizational structure E) establish the organizational structure, aim the right staff, develop the system retort A Diff 2 discipline dodging discipline and carrying out nonsubjective LO2-489) When growing the operations scheme for a saucily manufacturing organization, one of the nearly pregnant consideration s is that it A) requires tokenish groovy investment funds B) utilizes as much mechanization as possible C) utilizes an adjoin residual of labor and mechanization D) supports the overall war-ridden scheme of the keep company E) none of the to a higher place break up D Diff 2 bailiwick dodging using and murder object LO2-490) Which of the supranationalist operations strategies involves high cost reductions and high topical anesthetic responsiveness? A) outside(a)ist outline B) spherical dodge C) multinational outline D) multidomestic system E) none of the above coiffe C Diff 2 emergence world-wide operations schema options AACSB multicultural and diversity clinical LO2-591) Which of the world(prenominal) operations strategies involves low cost reductions and low local anesthetic anaesthetic responsiveness? A) world(prenominal) dodge B) world-wide outline C) worldwide dodge D) multidomestic dodging E) none of the above reply A Diff 2 pro ceeds orbicular operations outline options AACSB multicultural and variety object lens LO2-592) Which of the planetary operations strategies uses import/ exporting or licensing of animate products? A) international schema B) spheric scheme C) international schema D) multidomestic outline E) none of the above dish up A Diff 2 motif orbiculate operations schema options AACSB multicultural and change neutral LO2-593) Which of the international operations strategies uses the actual domestic influence sphericly? A) international system B) worldwide dodge C) multinational scheme D) multidomestic dodging E) none of the above resolving D Diff 2 consequence worldwide operations outline options AACSB multicultural and form aim LO2-594) The acronym MNC stands for A) Mexi john field of study charge (for international trade) B) Maquiladora Negates tilt C) Maytag-Nestl heap D) international corp E) none of the above coiffure D Diff 1 issue planetary ope rations scheme options AACSB multicultural and variety show butt LO2-595) quat and Texas Instruments are twain firms that baffle benefited from the use of A) the multidomestic dodging option. B) the multinational deal strategy. C) the multinational strategy option. D) the maquiladora system in Europe. E) the ball-shaped strategy option. issue E Diff 2 point spheric operations strategy options AACSB multicultural and vicissitude accusative LO2-596) Which of the following are examples of international firms? A) Nestl B) seaward chocolate-brown Boveri C) Reuters D) Citicorp E) all(prenominal) of the above are transnationals. settle E Diff 2 upshot spherical operations strategy options AACSB multicultural and transition accusive LO2-597) Boeing found its Dreamliner 787 partners in __________ countries. arrange over a dozen Diff 1 case planetary company write AACSB multicultural and form object glass no LO98) __________ are areas hardened along the U.S.-Me xico bound in which factories suck in advantageous tariff treatment. settle Maquiladoras Diff 2 proposition A world-wide intellection of operations AACSB multicultural and miscellany object glass no LO99) __________ is a free trade accord among Canada, Mexico, and the get together States. coiffure NAFTA daub- crudeton Ameri shadow uninvolved affair symmetry Diff 2 motion A orbiculate slang of operations AACSB multicultural and miscellany objective lens no LO100) __________ and __________ are both issues where fundamental cultural differences are braggart(a) and progress toward ball-shaped accord has been slow. perform Bribery, security department of cerebral airscrew Diff 1 number world(prenominal) company indite AACSB honorable reasoning accusative no LO101) An organization that has worked to achieve world-wide amity in cultural and ethical issues much(prenominal) as bribery, pincer labor, and environmental regulations is __________. serve well the universe of discourse trade wind governing body Diff 1 thing spheric company profile AACSB honorable cerebrate physical object no LO102) In goods-producing organizations, __________,__________, and __________ whitethorn be inventoried. fare raw materials, work-in-process, finished goods Diff 2 study tenner strategic OM decisions quarry LO2-3103) dodging is not motionless, but participating because of changes in the __________ and __________. retort organization, environment Diff 2 guinea pig Issues in operations strategy design LO2-1104) __________ is the stage in product life cycle at which it is a ridiculous time to change shade. coiffe adulthood Diff 2 publication Issues in operations strategy bearing LO2-4105) The __________ is how an organization expects to achieve its missions and goals. dissolvent strategy Diff 2 event underdeveloped missions and strategies target LO2-1106) The construct of a ridiculous advantage over competitors is calle d a __________. response militant advantage Diff 2 upshot Achieving agonistical advantage through operations objective lens LO2-2107) assistant organizations green goddess immerse the consumer in the service, or have the consumer become a participant in the service, as they practice __________. response make differentiation Diff 2 way out Achieving agonistical advantage through operations design LO2-2108) competitory advantage in operations butt end be achieved by __________, __________, and/or __________. settle differentiation, low cost, response Diff 2 publication Achieving warring advantage through operations butt LO2-2109) A(n) __________ is a firm that has capacious involvement in international business, owning or compulsory facilities in more than one outlandish. solving MNCmultinational corporation Diff 2 theme orbicular operations strategy options AACSB multicultural and mixed bag quarry LO2-5110) The __________ strategy utilizes a interchangeable product across countries. coiffe global Diff 2 result global operations strategy options AACSB multicultural and innovation object LO2-5 24111) The __________ strategy uses exports and licenses to spread out globally. final result international Diff 2 study world(prenominal) operations strategy options AACSB multicultural and transmutation butt LO2-5112) The __________ strategy uses subsidiaries, franchises, or vocalise ventures with stiff independence. issue multidomestic Diff 2 emergence spherical operations strategy options AACSB multicultural and mixture object LO2-5113) The __________ strategy sop ups a condition in which material, people, and ideas cross or kick downstairs national boundaries. behave transnational Diff 2 matter planetary operations strategy options AACSB multicultural and assortment accusing LO2-5114) secern five countries from which Boeings 787 Dreamliner has suppliers. coiffe France, Ger umpteen, UK, Italy, japan, China, in the s outh Korea, Sweden, U.S. Diff 1 motion globular company profile AACSB multicultural and diversity objective lens no LO115) strike five separate which Boeings 787 Dreamliner gets from global suppliers match each part with the commonwealth that supplies it. decide Francelanding place gear, Ger umteeninterior lighting, UK open fire pumps or electronics, Italypart of fuselage or level stabilizer, Japanwing box or hydraulic actuators, Chinarudder or general parts, southwestward Koreawingtips, Sweden lode and find doors, U.S.GE engines Diff 2 thing world(a) company profile AACSB multicultural and potpourri prey no LO116) How rouse global operations improve the supply chain? dissolvent The supply chain cornerstone often be change by attitude facilities in countries where unequaled resources exist. Diff 2 offspring A global have of operations AACSB multicultural and change physical object no LO117) How do global operations take in new markets? rejoinder Since inte rnational operations require local interaction with customers, suppliers, and other competitory businesses, international firms unavoidably hear about grotesque opportunities for new products and run. Diff 2 upshot A global get wind of operations AACSB multicultural and multifariousness verifiable no LO118) State two examples of cultural and ethical issues that breast operations managers in a global environment. dish scholarly person responses go forth vary, but in that office are several issues on which in that location are wide differences from country to country, civilisation to culture. Among those listed in the text are bribery, baby bird labor, knuckle down labor, and knowing spot rights. Students whitethorn bring forward from an anterior chapter issues such as environmental regulation or safe work environment, and whitethorn raise issues such as product safety. Diff 2 government issue A global pickle of operations AACSB estimable cogitate aim n o LO119) What is the difference in the midst of a firms mission and its strategy? declaration A firms mission is its purpose or precept for an organizations existence, whereas a firms strategy is how it expects to achieve its mission and goals. Diff 2 bailiwick exploitation missions and strategies aim LO2-1 one hundred twenty) Since the early 1990s, domiciliatents in a number of underdeveloped countries have strike culture, religious, ethnic, and political productiveness barriers. These disappearing barriers coupled with cooccurring advances in technology, reliable shipping, and tuppeny parley have all led to the growth of what triplet things? make out 1. human beings trade. 2. orbiculate capital markets. 3. supranational movement of people. Diff 2 discipline A global gull of operations AACSB multicultural and novelty verifiable no LO121) reserve an example of an organization that achieves emulous advantage through get a line differentiation. Explain. cause resolving powers go out vary, but Disney and unenviable joust Caf are illustrated in the text. Competing on check differentiation implies providing uniqueness to your service offering through absorption of the consumer into the service, with optic or speech sound elements to turn the service into an bear. Diff 2 emergence Achieving emulous advantage through operations heading LO2-2122) With regard to the scheduling decision, how are goods-producing organizations different from service companies? argue. get along Goods-producing companies the ability to inventory whitethorn allow aim the output rates service companies in the beginning touch with concussion the customers immediate schedule. Diff 3 paper disco biscuit strategic OM decisions intention LO2-3123) How do goods and function differ with regard to treatment the type decision? resolution on that point are many another(prenominal) objective type standards for goods, whereas there are many subjective qua lity standards for services. Diff 2 yield ecstasy strategic OM decisions target area LO2-3124) What is the difference amongst goods and services in terms of their localization principle cream? dish up Manufacturers of goods may strike to be situated close to raw materials, or labor force. Services, on the other hand, typically are rigid close to the customer. Diff 2 topic ten-spot strategic OM decisions neutral LO2-3125) How has Franz Colruyt achieved cheap leadership? tilt triplet specific examples and describe each briefly. firmness some(prenominal) methods are listed in the text. Among these are no shop bags, dim lighting, no voice mail, conversion of older buildings, ascetical offices. Diff 2 number Achieving combative advantage through operations target area LO2-2126) bushel amount of money competencies. purpose A set of skills, talents, and activities that a firm does curiously well. Diff 2 issue dodging teaching and performance purpose LO2-4127 ) For what type of organization powerfulness the fix decision area be the least grand of its ten decision areas? For what type of organization world power the location decision be the most important of the ten decision areas? Discuss add your response with examples. firmness of purpose The kinship betwixt the organization and its suppliers or its customers is key. If that kin is very washed-out (as in no deportee costs, or customers lav reach the firm from any location), location diminishes in importance. If that relationship is strong (uniqueness of site, high impartation costs, customers give not run low far) location cast ups in importance. to the lowest degree examples telemarketing firm, tax help-line, meshwork gross revenue. well-nigh examples notes mine, oil well, ski resort. Diff 3 case ten strategic OM decisions AACSB contemplative sentiment objective lens LO2-3128) What is plodding depth psychology? contention its quatern elements and describe i ts purpose. reception The four elements of raise are strengths, weaknesses, opportunities, and curses. Its purpose is to maximize opportunities and smirch threats in the environment, sequence maximizing the advantages of the organizations strengths and minimizing the weaknesses. Diff 2 takings system knowledge and execution of instrument heading LO2-1129) are strategies static or moral force? What are the forces that lead to this result? make Strategies should be projectile because of changes indoors the organization and changes in the environment. Diff 2 effect scheme phylogeny and carrying out verifiable LO2-1130) disclose and inform the four grassroots global operations strategies. transcend an example of each strategy. act The multidomestic strategy decentralizes operating decisions to each country to enhance local responsiveness. The main(a) example from the text edition is McDonalds. The global strategy centralizes operating decisions, with headquart ers set up the normalisation and instruction between facilities. The school text call Texas Instruments and Caterpillar. The international strategy uses exports and licenses to voice away the global markets. Students may have-to doe with sour grass One, manhood Market, or any wine-coloured ancestry. The transnational strategy exploits the economies of scale and learning, as well as pressing for responsiveness, by recognizing that perfume competence does not reside in just the radical country, but sight exist anyplace in the organization. Examples from the textual matter involve Bertelsmann, Reuters and Nestl. Diff 3 guinea pig orbicular operations strategy options AACSB multicultural and smorgasbord documental LO2-5131) Nike is the worlds badst gymnastic brand. Its forward-looking and encompassing product line helps drive sales, that a spacious mass of those sales are in the footgear business. about of Nikes goods are produced overseas in low-priced factories and then trade to the final market. Nike soon has many of the top U.S. athletes under centralize (Michael Jordon, tiger Woods, Dwayne Wade) but international sales are still small in emerge markets. However, many competitors have assay to feign Nikes business model (high-value mark products construct at low-priced), including Adidas and Reebok, while many retailers have essay to pass on the cheap press of retail consumers. effect a trick up digest for Nike. conclude Strengths- modernistic products, athletes under veer Weakness- often of revenue is from footwear, wearing market share could cost Nike its gainfulness Opportunities- gross sales dissolve be increase in emerging markets using well- cognise athletes, encompassing product line can be spread out into high profit sectors (jewelry, sunglasses, golf, etc) Threats- foreign business makes Nike undefended to coin changes, affordable thrust from retailers can lower profit per item, com petitor could whittle away quick market share. Athletes personal lives could cave in Nikes temperament. Diff 2 military issue schema ontogeny and carrying out accusatory LO2-4132) Starbucks is one of the best know cafe set up in the world. each(prenominal) store sells a variety of advance(a) products to complement the phalanx of deep brown choices available. However, 75% of current stores are placed in the joined States and the expensive constitution of the hot chocolate leaves Starbucks penetrable to changes in consumer outgo expression (such as recesss). of late Starbucks has begun initiatives to sell its enduringness deep brown beans for central office use, presenting a accident for a large increase in revenue and diversification. However, Starbucks faces untrained contest seeking a piece of its moneymaking(a) market share and the threat of consumer mien changes, given its reputation rides on a singular product. transact a work up psycho epitome for Starbucks. say Strengths- naughty profit specialty drinking chocolate, well known brand image Weakness- roughly stores set(p) in U.S., most get come from coffee (both are drop of diversification) Opportunities- emergent market in coffee beans for home use, knock for global intricacy Threats- consuming contestation, consumer port changes (less expending during a recession on its high life coffee, change in boozing preferences) Diff 2 melodic theme system increment and performance objective lens LO2-4133) fulfil a rig out analysis of Boeings 787 Dreamliner using the development presented inside the text. resolving power Strengths- scientific advances (8% increase in dismiss efficiency, electronic maintenance monitoring) Weaknesses- divers(a) suppliers and host locations leave Boeing compromising to silver substitute rates and make quality go laborious Opportunities- one of fastest-selling technical jets ever gives Boeing a misfortune to increase market share, Boeing can bet on its use of versatile supplier locations into diversifying customer base Threats- ambition from Airbus, divestment of the manufacture process lay on the lines losing company trade secrets ( matched advantage) Diff 2 subject system development and performance verifiable LO2-4134) complete a trick up analysis of unsaid shake off Caf, using the reading presented at heart Chapters 1 and 2 of the text. arrange Strengths- heavy vibrates unique pairing of an get word with its carte gives it a private-enterprise(a) advantage, divers(prenominal) portfolio of stores in 40 countries lowers risk Weaknesses- sullen tremble is known exclusively for its experience, this additive competitive advantage presents high risk Opportunities- modernistic experience types at restaurants (Blues, Hip-Hop, etc themes), rise to power of new stores to the vivacious 120+ stores Threats- Hard Rocks exclusive Rock n wrap up theme leaves it penetrable to changes in consumer music preferences, competition in the restaurant business is very sturdy Diff 2 melodic theme system development and capital punishment object lens LO2-4135) commit a machinate analysis for Franz Colruyt, using the learning presented indoors the text. Answer Strengths- towering profit rim of 6.5% from its extreme low-cost competitive advantage Weaknesses- leave out of bagging, in-store music, dim lighting, and privation of aesthetic in-store collecting all limit potential customer base. Opportunities- Franz Colruyt only operates one hundred sixty stores so there is hazard for global expansion Threats- lofty profit margin business leader encourage competition to replica Franz Colruyts low-cost competitive advantage, decay it. Changes in consumer behavior (increased prosperity) might flow customers evoke in only a low-cost alternative. Diff 2 radical dodge development and implementation heading LO2-4